Absolutely Pathetic Service. Employ more people

Pathetic, pathetic, pathetic! I have a claim that was handed over to a tracing agent. This is for benefits from a company that I left 10 years ago. The tracing agent started this process in 2022. I have been holding on, on the phone to nr ***for 45min still no answer, I have sent e-mails and resend that same mail to ***. I even used the whatsapp nr ***.. Guess what? no answer, no luck. This is absolutely rediculous. As a shareholder of company shares, I am very concerned about the service that we get from Sanlam. If you don't have enough staff, employ more people.