Absolutely horrible customer service!

I’ve been waiting for a payout since January. Despite sending in my documentation multiple times, my emails are met with automated responses.

Whenever I call, the agent promises to escalate the issue, only to be stuck in the same loop when I follow up later. It seems like there are significant issues with their internal communication, and it appears that their main goal is to simply get through the workday without genuinely assisting customers who are seeking help.

And all this is from a company entrusted with handling retirement funds? They claim to offer hassle-free payouts, but this experience says otherwise. Avoid at all costs!