Absolutely disgusting service.

My mother had covered her cousin and he recently passed on. She lodged her claim at the PE Branch and did not receive any feedback until she had to follow up and was told there are missing documents. She submitted those missing documents of which she had submitted already in the initial claim. Still she did not receive feedback and had to do her own follow up, this time she was told she missed three payments. My mother then went to request for a bank statement at her banking institution only to find that there weren't any missed payments. She submitted the bank statement together with a complaint, still she did not receive any feedback until she had to do her own follow up. This time she was told that her policy had lapsed because she missed two payments. The service is absolutely appalling given that they deal with the bereaved who depend on such covers to pay for funerals. My mother now stands with a mountain of debt as she is the sole breadwinner in her family. This is not the first time they did this to her, when her father died they gave her a run for her money as well. They should not be in the funeral insurance business as it is extremely sensitive. We are willing to go all the way to the ombudsman and my mother's lawyer with this case. The service is extremely absolutely disgustingly appalling. I would not recommend them to anyone.