MR
Motsile R
1 reviews | Active since Mar 2015
29 May 2019, 11:26
Absolutely disgusted
Sanlam debited me before my debit date when they promised never to do it again. i had specifically told them on multiple times before that if the 25th falls on a Saturday then they must debit me the following business day. my account was overdrawn because of it. i logged a complaint on their website on Friday. no acknowledgement has been sent. utter gutter service .
it says they will learn from their mistakes but i dont see how they are learning from their mistakes when the same mistake happens multiple times. when you have been promised something will never happen again then it does
when you complain and you get ignored.
funny how they do business
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
29 May 2019, 12:01Good day
We acknowledge receipt of your complaint and will escalate the complaint to the relevant department for a response.
Kind regards
Client Relations
We acknowledge receipt of your complaint and will escalate the complaint to the relevant department for a response.
Kind regards
Client Relations
Best regards,
Sanlam's reply29 May 2019, 12:01
Official
Good day
We acknowledge receipt of your complaint and will escalate the complaint to the relevant department for a response.
Kind regards
Client Relations
We acknowledge receipt of your complaint and will escalate the complaint to the relevant department for a response.
Kind regards
Client Relations
Best regards,
MR
Motsile R's updateReviewer Update
29 May 2019, 12:44Funny how i had to come on Hello Peter before I could recieve a semblance of a response when i followed the proper channels to begin with .
this acknowledgement does nothing to allay my fears that nothing is being done about the utter incompetence .
the least you could have done was investigate before coming on here
this acknowledgement does nothing to allay my fears that nothing is being done about the utter incompetence .
the least you could have done was investigate before coming on here
MR
Motsile R's update29 May 2019, 12:44
Reviewer Update
Funny how i had to come on Hello Peter before I could recieve a semblance of a response when i followed the proper channels to begin with .
this acknowledgement does nothing to allay my fears that nothing is being done about the utter incompetence .
the least you could have done was investigate before coming on here
this acknowledgement does nothing to allay my fears that nothing is being done about the utter incompetence .
the least you could have done was investigate before coming on here
MR
Motsile R's updateReviewer Update
12 Jun 2019, 11:38Can you believe this has still not been resolved? Sanlam just does not care . Jabulile Tshabalala (the same lady who promised it would never happen again on 2015) who dealt with the same kind of query in 2015 came back to say she is investigating but nothing has been done.
its time i started looking at other avenues because this kind of disrespect is unwarranted .
its time i started looking at other avenues because this kind of disrespect is unwarranted .
MR
Motsile R's update12 Jun 2019, 11:38
Reviewer Update
Can you believe this has still not been resolved? Sanlam just does not care . Jabulile Tshabalala (the same lady who promised it would never happen again on 2015) who dealt with the same kind of query in 2015 came back to say she is investigating but nothing has been done.
its time i started looking at other avenues because this kind of disrespect is unwarranted .
its time i started looking at other avenues because this kind of disrespect is unwarranted .
Sanlam's replyOfficial
12 Jun 2019, 12:13Good day,
we acknowledge receipt of your complaint.
the matter will be referred to Sanlam Sky for urgent handling.
Kind regards
Client Relations department
we acknowledge receipt of your complaint.
the matter will be referred to Sanlam Sky for urgent handling.
Kind regards
Client Relations department
Best regards,
Sanlam's reply12 Jun 2019, 12:13
Official
Good day,
we acknowledge receipt of your complaint.
the matter will be referred to Sanlam Sky for urgent handling.
Kind regards
Client Relations department
we acknowledge receipt of your complaint.
the matter will be referred to Sanlam Sky for urgent handling.
Kind regards
Client Relations department
Best regards,
Sanlam's replyOfficial
12 Jun 2019, 14:25Good day
We were informed that a Sanlam consultant engaged with you to resolve the matter.
Regards
Client Relations
We were informed that a Sanlam consultant engaged with you to resolve the matter.
Regards
Client Relations
Best regards,
Sanlam's reply12 Jun 2019, 14:25
Official
Good day
We were informed that a Sanlam consultant engaged with you to resolve the matter.
Regards
Client Relations
We were informed that a Sanlam consultant engaged with you to resolve the matter.
Regards
Client Relations
Best regards,
MR
Motsile R's updateReviewer Update
12 Jun 2019, 16:05" Resolve" is being very broad. nothing was resolved but someone did call me. and i received an apology letter which did nothing to answer my questions and address my concerns.
i will never encourage anybody to join your company if this is the kind of service they are going to get.
it has been a learning curve. i have recieved better service at a government department. yet you claim to be one of the top companies in the country
Alas u can consider the matter closed since the nuance was missed .
i will never encourage anybody to join your company if this is the kind of service they are going to get.
it has been a learning curve. i have recieved better service at a government department. yet you claim to be one of the top companies in the country
Alas u can consider the matter closed since the nuance was missed .
MR
Motsile R's update12 Jun 2019, 16:05
Reviewer Update
" Resolve" is being very broad. nothing was resolved but someone did call me. and i received an apology letter which did nothing to answer my questions and address my concerns.
i will never encourage anybody to join your company if this is the kind of service they are going to get.
it has been a learning curve. i have recieved better service at a government department. yet you claim to be one of the top companies in the country
Alas u can consider the matter closed since the nuance was missed .
i will never encourage anybody to join your company if this is the kind of service they are going to get.
it has been a learning curve. i have recieved better service at a government department. yet you claim to be one of the top companies in the country
Alas u can consider the matter closed since the nuance was missed .
Sanlam's replyOfficial
13 Jun 2019, 08:02Good morning,
we acknowledge receipt of your post.
Kind regards
Client Relations
we acknowledge receipt of your post.
Kind regards
Client Relations
Best regards,
Sanlam's reply13 Jun 2019, 08:02
Official
Good morning,
we acknowledge receipt of your post.
Kind regards
Client Relations
we acknowledge receipt of your post.
Kind regards
Client Relations
Best regards,