Absolutely appalling experience stay far away from Sanlam Gap Cover

This has been, without question, one of the most frustrating and disappointing experiences I’ve ever had with a service provider. Sanlam’s gap cover is utterly useless when it comes to payouts – slow, inconsistent, and buried in red tape.

But what’s even worse is their customer service. You’re not dealing with people who care – you’re dealing with robotic call centre agents who offer no real assistance, repeat the same tired lines, and show absolutely no urgency. You’re made to feel like a nuisance for simply wanting answers.

Management? Equally hopeless. Lucille, who is supposedly a “manager”, makes empty promises that never materialise. I’m still waiting on a resolution that was meant to take “7–10 working days” – another meaningless script they hide behind to buy time without ever delivering.

There is a total lack of accountability, care, or leadership in this company. It’s disgraceful.

I’m cancelling my policy and moving to another provider immediately. If you’re considering Sanlam gap cover – don’t. You’ll be left chasing shadows and shouting into the void.

Stay far, far away.