AM
Annarentia M
1 reviews | Active since Feb 2026
11 Mar 2026, 09:21
Absolute Pathetic Service
We are attending to the administration of a deceased estate. There is a death claim we submitted to Sanlam as far back as September 2025. Sanlam has been stalling the pay-out of the funds to the beneficiaries for months now. Sanlam keeps on requesting the same documentation over and over. No once picks up the phones when one tries to contact the relevant department and they do not respond to any email follow ups. Absolutely pathetic service!
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
11 Mar 2026, 09:27Good day Annarentia We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply11 Mar 2026, 09:27
Official
Good day Annarentia We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
11 Mar 2026, 10:30Hello Annarentia
We have received feedback that initial contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that initial contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply11 Mar 2026, 10:30
Official
Hello Annarentia
We have received feedback that initial contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that initial contact has been made with you and that the matter is receiving attention.
Regards
Sanlam Client Care
AM
Annarentia M's updateReviewer Update
19 Mar 2026, 12:30Good day, please can I have feedback on this complaint. Since the 12th of March no further communication was received from your offices as to the payout.
Regards
Regards
AM
Annarentia M's update19 Mar 2026, 12:30
Reviewer Update
Good day, please can I have feedback on this complaint. Since the 12th of March no further communication was received from your offices as to the payout.
Regards
Regards
Sanlam's replyOfficial
19 Mar 2026, 12:53Good day Annarentia We have relayed your message to the relevant department. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply19 Mar 2026, 12:53
Official
Good day Annarentia We have relayed your message to the relevant department. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
19 Mar 2026, 14:26This is to confirm that you have been contacted, and feedback was provided to you. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply19 Mar 2026, 14:26
Official
This is to confirm that you have been contacted, and feedback was provided to you. Regards
Sanlam Client Care
Sanlam Client Care