ABSOLUTE NIGHTMARE

I have tried for almost 3 weeks to close my Sanlam account due to the EXTENSIVE LACK OF CUSTOMER CARE!

Nobody gets back to you - My emails are ignored and all I receive is their standard automated response!!!

Everything will be handled when they have time??

I cannot deal with lazy careless people.

A week later I get hold of somebody who tells me - Oh you need to fill out cancellation forms - I could have flipped - Nobody bothered to tell me and they IGNORED ALL MY EMAILS.

When somebody did reply they might as well shouldn't of as they were USELESS!

I FILLED THE FORMS OUT, SENT ALL REQUIRED DOCUMENTS BACK - GUESS WHAT - 3 DAYS LATER NO REPLY... SUPRISE SUPRISE.

***Charging me a fee for a WILL I haven't even written and they are not holding - With no authorisation to deduct the funds!

As well after trying to close my accounts they still had the audacity to take my money off!!!

I am still sitting with no response!

My advice avoid Sanlam - They are a deadly plague of useless careless staff members - Who do not care