TM
Thoriso M

1 reviews | Active since Sept 2022

07 Sept 2022, 16:39

ABSA Trust/Sanlam refusing to release my child's benefit from their Trust

This complaint concerns the payment by the Fund of a benefit apportioned to my child to ABSA Trust without my knowledge and consent. My husband past away and Sanlam only paid and transfer the benefit into trust after almost 2 years after my husband past away. I requested ABSA/Sanlam since my child's benefit was little and the amount that they want to pay per month is so little to please pay out all the benefit either to my account or pay to my child school for her fees, but sadly the ABSA trustee refused to do that and even after writting to them several times explaining that the amount that they want to pay every month will never benefit my child in any way. This is so frustrating because what was supposed to be benefiting my child for her education is not doing that. The Fund and the Absa Trust are completely oblivious to the fact that while my husband’s estate is being wound up, I have to carry the burden of looking after my children on my own.

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Replies (3)
Sanlam
Sanlam's reply08 Sept 2022, 08:47
Official
Dear Thoriso

We are sorry to hear of your experience with us. Kindly provide your late husband's ID number in the private field for further investigation. 

Kind regards
Sanlam Client Care

Sanlam
Sanlam's reply08 Sept 2022, 15:20
Official
Good day Thoriso

Thank you for the information. We have escalated it to the responsible team for further investigation. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Sept 2022, 07:49
Official
Good day Thoriso

We have received feedback that you have been contacted and that the matter is being attended to.

Regards
Sanlam Client Care