about refund

<div>Hu good day its hayley jantjies speaking I'm writing a review becoz I'm unhappy wth sanlam services they have deducted from my account 3 times for a person who has passed on long time iv sent them several times the death certificate and my proof of deduction which was my bank statement everytime theres a other consultant who is helping me and they said my refund will reflect within 5 working days and theres nothing yet they sent me SMS that state they cant proceed becoz of documents that they did not reach and like iv said iv sent them 7 times can u pleas help me my I'd nmbr is ***</div>