TB
Tshilidzi B

1 reviews | Active since Nov 2021

03 Mar 2026, 13:25

*****!!!

<div>I am extremely upset and deeply disappointed with the treatment and service I have received from ***** at the Sanlam Thohoyandou Branch. Without my consent, he has been contacting my family members, collecting their signatures, and requesting personal information in an attempt to process a life policy claim on my behalf. This is completely unacceptable and raises serious concerns about privacy, professionalism, and possible *****ulent conduct. There have been unnecessary delays in the process, and despite my formal request to Sanlam to have him removed from handling my case, he continues to interfere by setting up meetings and involving himself in my matter. This behavior is inappropriate and must stop immediately. I expect urgent intervention and a full investigation into this situation.</div>

0
Replies (1)
Sanlam
Sanlam's reply03 Mar 2026, 13:47
Official
Good afternoon, Tshilidzi

We are sorry to learn of your negative experience.

Please send us a private reply with the policy number involved.

On receipt of it, we will escalate the matter to the responsible team.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care