1 reviews | Active since Jul 2017

19 Jan 2021, 15:01

A TOTAL DISGRACE

Well where does one start anyway, I joined the sanlam indie life cover, disability cover and server illness cover in June or July last year all went well so I added my funeral policies for my family to that, until I discovered my life cover has been removed from my profile, so I had to sort that out, I had to basically begged them to do my blood test coz after paying for 3 months without having my blood best done had me worried coz what if something happened to me , so the blood test and BMIhas been done but guess what the same happened again in december 2020 this time my life cover,disability cover and server illness cover was removed from my profile, and they only debited my funeral policies I had for my family, so again I enqiuire about it and I was told that they did'nt have my BMI so that needed to be done again cool beans I was very upset about it but agreed to do it anyway, so the nurse stopby @ my work place to do the BMI, that has been done only to discover that sanlam need as another blood test to be done before she could submit the info on the app their using, so the second test was done a rapid test so that was done again the results was negative and sent to sanlam and my life cover,disability cover and server illness cover was added to my profile but this time my cover amounts was reduced and since then on one can give my an explaintion on why my cover has been decreased, all I can do now is cancel those products coz just imagine if I struggle now with them how my family will struggle with them. so SANLAM IM DONE WITH YOU AND I WILL NEVER EVER REFFER SOMEONE TO YOU

0
Replies (1)
Sanlam
Sanlam's reply19 Jan 2021, 15:13
Official
Good day Moricia 

We acknowledge receipt of your complaint. 

A consultant will investigate the matter and contact you shortly.

Kind regards
Sanlam Indie Team