A shame how Sanlam finds excuses not to attend to a 75 year old`s withdrawal request.

I represent a retired very old client that is in desperate need of his money. We have been busy with his process since 4 May 2021 and every time we request an update Sanlam has a new set of requirements. How is this possible? Why can the person dealing with his NOT provide the whole list of requirements all at once? This is nothing but a delay in paying out the client`s money!. No shame at all in letting a 75 year old man beg for his money as he has nothing else.