JH
Jenny H

1 reviews | Active since Jan 2011

16 Oct 2016, 08:12

A sad disappointment

<p>Described as "a programme available to all Sanlam group clients that empowers and rewards you as you improve your financial wellbeing" , Sanlam's Reality programme is disappontingly unable to live up to its promise. </p> <p>Points are offered as an incentive to participate but despite ongoing emailed offers, points are never awarded and there is no way of finding out what the problem is. </p> <p>This could have been such a great programme if it had been run properly - so sad</p>

0
Replies (3)
Sanlam
Sanlam's reply16 Oct 2016, 10:33
Official

We acknowledge receipt of your comment and will send it to Reality tomorrow for urgent investigation and direct feedback to you.

Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply18 Oct 2016, 12:50
Official

Good day

We have been informed that the Reality department has been in contact with you. They have provided you with a breakdown of the Tiering points . You will confirm what is missing on the allocation.

Kind Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply18 Oct 2016, 12:50
Official

Good day

We have been informed that the Reality department has been in contact with you. They have provided you with a breakdown of the Tiering points . You will confirm what is missing on the allocation.

Kind Regards

Client Relations

Best regards,