A NO-GO FOR SANLAM INSURRANCE

My wife (ID ***) passed away on 20 March 2022. I am the beneficiary on her policies of which two were at Sanlam. Her pension was invested at Sanlam Blue Star. All claims documents as per company requirements were submitted. An amount which is well below the amount invested, was paid into my account which apparently was her pension money without any document or communication of how this amount was calculated. The communication process between Sanlam and their clients is either not working or non-existent which according to their way of doing business means that they make death payments as they want and the client and/or beneficiary needs to accept the amount paid out by Sanlam. In this case not even all policies were paid out and the only response to queries is " were are busy with the claim". She was not only a client but, a branch manager at Sanlam who was treated in a very bad manner during her employment. I am so sorry we ever got involved with Sanlam and will never recommend this company or it's products to any individual.