JC
Jasantha C
1 reviews | Active since Sept 2021
23 Jun 2022, 12:08
a letter to state im not in arrears
So i phoned them last week and friday asking for a letter to state that im not in arrears so today is the last day that we can receive this letter because the banks need it to finalize our homeloan, phoned this morning very friendly woman assisted and escalated the query phoned again at 11h50 another lady escalated it again she says the letter has been printed and i must wait another 24hours for the letter i said to her no someone has to help me or we are loosing the homeloan so i wll phone back at 13h30 the bank has only given us till today
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
23 Jun 2022, 12:45Dear Jasantha
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply23 Jun 2022, 12:45
Official
Dear Jasantha
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
JC
Jasantha C's updateReviewer Update
23 Jun 2022, 14:07I have been trying to get hold of someone since 13h30 but no one is available now to assist me, I am not understanding the further investigation as today is the 5th day so I must be getting the letter what is the hold up? you are preventing me from owning a home, I took your word and told the bank I will have it by Thursday, So I need that letter before 16H00 otherwise I loose the house
JC
Jasantha C's update23 Jun 2022, 14:07
Reviewer Update
I have been trying to get hold of someone since 13h30 but no one is available now to assist me, I am not understanding the further investigation as today is the 5th day so I must be getting the letter what is the hold up? you are preventing me from owning a home, I took your word and told the bank I will have it by Thursday, So I need that letter before 16H00 otherwise I loose the house
Sanlam's replyOfficial
23 Jun 2022, 14:17Good day Jasantha
Your matter is with our Loans department and we have requested that they get in touch with you urgently.
Regards
Client Relations
Your matter is with our Loans department and we have requested that they get in touch with you urgently.
Regards
Client Relations
Sanlam's reply23 Jun 2022, 14:17
Official
Good day Jasantha
Your matter is with our Loans department and we have requested that they get in touch with you urgently.
Regards
Client Relations
Your matter is with our Loans department and we have requested that they get in touch with you urgently.
Regards
Client Relations
JC
Jasantha C's updateReviewer Update
23 Jun 2022, 14:28I thank you
JC
Jasantha C's update23 Jun 2022, 14:28
Reviewer Update
I thank you
JC
Jasantha C's updateReviewer Update
23 Jun 2022, 14:43I hope i will have an answer befor 16h00
JC
Jasantha C's update23 Jun 2022, 14:43
Reviewer Update
I hope i will have an answer befor 16h00
JC
Jasantha C's updateReviewer Update
23 Jun 2022, 17:04thank you for the phone call, thank you for the letter thank you for showing care and interest in my situation I really appreciate you.
JC
Jasantha C's update23 Jun 2022, 17:04
Reviewer Update
thank you for the phone call, thank you for the letter thank you for showing care and interest in my situation I really appreciate you.
Sanlam's replyOfficial
24 Jun 2022, 08:42Good day Jasantha
We are glad to hear that your matter has been resolved. And thank you for informing us on this platform as well.
We hope you have a great day.
Regards
Client Relations
We are glad to hear that your matter has been resolved. And thank you for informing us on this platform as well.
We hope you have a great day.
Regards
Client Relations
Sanlam's reply24 Jun 2022, 08:42
Official
Good day Jasantha
We are glad to hear that your matter has been resolved. And thank you for informing us on this platform as well.
We hope you have a great day.
Regards
Client Relations
We are glad to hear that your matter has been resolved. And thank you for informing us on this platform as well.
We hope you have a great day.
Regards
Client Relations