A Huge Sanlam Provident Frund claim Dissapointment

I submitted my provident fund claim on September 17th. Yes, my previous company was difficult—they kept delaying and refusing to sign the documents, but they eventually did. The claim was then sent to Sanlam's Provident Fund Claims Department on the 7th of October 2024, and they confirmed they had received it.

Since then, I’ve been calling Sanlam every day, but nothing has been done about my claim. Each time I call, I get a different story from the agents. Today, I spoke to a gentleman named Godfrey. He tried to help, but it was clear he didn’t know what was going on, which only made me more frustrated. He kept me on the line without any explanation or apology, and when I asked, "Hello, are you there?" he stayed silent for a full two minutes before responding.

I’m so disappointed because I feel completely stuck. Sanlam keeps telling me to email or WhatsApp, but none of these platforms provide any help. I get that there might be delays because of the two-pot claims, but I need answers—and more importantly, I need my money, ASAP.