A gap cover to stay away from! It’s the worse ever gap cover

I cannot fathom as to how sanlam with such a reputation over the many years, provides such pathetic services to clients! I have sanlam gap cover and I must say it’s the worse ever possible gap cover I regret ever joining. My claim was dated 20/02/23 and to date my claims were paid. I called in March requesting forms nothing was sent to me when I do finally get the forms beginning of April I wait more than a month for my claim and it still hasn’t been paid. I fail to understand how people cannot do they job properly! I sent all of my documents but for weeks I have been receiving emails that one of the Dr’s account is missing yet everything was present on the documents that I’ve sent. I call and get the same message alI of the documents are Been processed I feel as if they are dragging looking for all loop holes not to pay yet we pay our premiums so faithfully each month to receive this kind of treatment is sad. I have the Dr’s calling everyday and threatening to hand to over to attorneys because of the account not paid.