A frustrating experience with Sanlam call centre

I've been bounced around and sent from pillar to post by the call centre. No one seems to know who I need to speak to regarding trusts that were set up for my daughters. The funds were paid to Sanlam by Momentum for annuity payments to be made for my daughters every month. I spent almost an hour on the phone trying to get someone to give me basic information on the annuity payments. Is Sanlam's goal for my daughters to not have their basic needs met? Can someone who knows what they're doing call or email me?