A Disappointing Experience with Sanlam's ************* Brokers and Poor Service

My last review about the poor service from Sanlam was on July 17, 2024, where Sanlam acknowledged my complaint and escalated it for investigation. This left me with the impression that they do not want to accept responsibility for failing to cancel my other product from my previous life insurance broker.I was contacted by the person handling my complaint and asked for proof of payment, which I had already sent before. According to the consultant, I provided an incorrect password since my personal details were password protected. I checked the password and found nothing wrong with it, so I sent it a second time. Again, I received an email saying the password was incorrect, though it worked perfectly fine on my side.In the meantime, I inquired about my refund and was informed via phone that Sanlam would not refund me. I asked if I could take screenshots of my documents, which I did, and forwarded them along with another email specifying which products were supposed to be canceled. Despite this, the debit order continued from my salary and bank account even after I completed a cancellation letter. When I inquired about this, I was asked to complete another cancellation letter, which I refused to provide. How many cancellation letters does it take to cancel something with Sanlam?Out of frustration and desperation, I asked for the life insurance ombudsman's details, which I have not received to this day. I recently discovered that I am not the only one with this problem; my colleague experienced the same issues with her Sanlam broker. I am losing money I desperately need while a company like Sanlam tries to shift the blame and drag out the process.