A DEBT REVIEW ENQUIRY WITHOUT PERMISSION!!

I had such a bad experience with them. I app**** for a debt consolidation loan and when they called me they never informed me it would be with a third party company or that they would be doing A DEBT REVIEW ENQUIRY on my name through this company. I was told that i will speak to a financial advisor and when they asked me in the call if i was interested to check if i qualify for debt review i blatantly said no. Yet when i checked my credit profile it showed me such an enquiry had been done. Today i called in to ask them about this all the agent kept saying it only is short term and will go off your name in three to six months. I proceeded to ask an email i can complain to they said they would email me the process of the complaint and yet its almost 8 hours later and still no email. Doing things without the next persons permission is wrong. Especially if it messed up your credit record. And then, even poorer service thereafter!!!