A death claim on my life cover was processed at Sanlam

My name is Betty Baloyi. I have a life cover with Sanlam. The policy number is ***X2. Sanlam stopped deductions from my policy 10 months ago. I called the intermediary Mr. Rorisang Chaane, he indicated that my death claim has been done and the person who claimed could be someone I know. He refused to give me the name of the person. I wrote email to Sanlam death claim, the client care and the ombudsman regarding the matter during the 29 of August 2021. Sanlam caused me an emotional distress, on the 21 September 2021 I called them, they told me that the person who claimed is RJ Baloyi. I requested them to send the contact details and the email that was used by RJ Baloyi, they could not, they indicated that the case is still under investigation Ashley will contact me when is done. RJ Baloyi is one of my beneficiary, she is an older person who can't use computers or send email. My beneficiary didn't know that I have a life cover, it seems to me that the story was fabricated. Sanlam could not protect my personal information. On the 21 September I called Them they just told me that they have realised that I am not dead and my policy will be in place. I need Sanlam to pay back all the money they have deducted. I don't trust them anymore.