A company of **********

I had a situation where on of your consultants covered my mother in two policies of the same nature. On the one you included her with my brother and on the other she was covered alone. As I had noticed this I contacted your business regarding the matter. You informed me of what process I needed to follow. Which was cancelling the one policy, having an affidavit done of what had transpired and what I want the outcome to be.

Upon doing so I received an automated response that it would take 6 to 8 weeks for the matter to be resolved. After the period had passed a gentleman contacted me informing me that the your business will not be refunding me as I had agreed to this. He further informed me that he would forward the matter to the ***** department for validation of signatures and would give me feedback after 10 days.

I sent an follow-up email on the 4/10/2017 and got the same automated response of 6 - 8 weeks for your company to respond and to date I have not received any communication from your business.

Firstly, as ab FSP you ought to treat your customer's fairly. Your consultant Monde knew when he was capturing my policies that I requested 1 policy for me, 1 for my mother and 1 for my brother. However, because there was a financial gain to him for this he included my mother in the policy that i requested for my brother only. He did this maliciously knowing that he would earn commission for these sales.

Secondly, as a FSP you are aware of the fact that an individual cannot be over ensured, meaning if one person is covered with 2 policies, by one company only one of those policies will pay. Thus, meaning that your business has been scoring and now you do not want to refund my money.

You are a bunch of ********** and your employees con customers for their own financial gain. Should this matter not be resolve and I do not receive feedback I will be taking this matter to the ombudsman.