A bunch of *****s

I made an enquiry on a funeral policy for my grandmother from an Assupol agent Mr. Andile Mbatha in Pietermaritzburg. After realising that they were more expensive than the other companies, I made it clear to Mbatha that I will not be taking out the policy with Assupol.

It was in mid July when I went through my payslip that I discovered that I suddenly had an Assupol policy. (August)I went to the Assupol office in Pietermaritzburg and spoke to a Mr Zondi who told me he was the 2nd in charge. He called the Agent Mbatha to verify my claims and Mbatha promised to come and see me the following day at work. Because Mbatha knew that he **********ly took the policies out under my name, he never came back. I called Zondi again to check up on the matter and he promised to follow the matter up, which to date he has never called back. (so much for an Assupol Manager taking responsibility). I escalated the matter to Assupol head office and on the 21st of September and I have been in contact with Lwanda Gwabeni at Assupol. I was rather disappointed at the lethargic manner in which they were "handing" this matter. Besides just 2 emails, theres has never been any action from Assupol in dealing with this serious matter as im reporting a ***** case by their agent. This brings me to the conclusion that they condone ********** business by their agents so that they can make money. In the mean time, I still have these deductions from my hard earned salary going to Assupol.