MM
Menyatso M
1 reviews | Active since Jun 2016
17 Dec 2023, 12:13
A **** at Sanlam Sky
There is a **** going on with Sanlam Sky whereby you receive an SMS notification informing clients that their premiums are in arrears. I have been checking for my salary pay advice for stop orders for the past nine months and no payment has been missed. The amount in arrears is for nine months and if so I would like to receive a refund for premiums paid to the investment and invest the funds in another insurance company. You need to investigate your employees for *******ion because they know the ins of your company. Please get your house in order because you will lose clients
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
18 Dec 2023, 08:03Good day Menyatso
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply18 Dec 2023, 08:03
Official
Good day Menyatso
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Dec 2023, 13:25This is to confirm that Sanlam SKY has acknowledged your complaint via email and will be assisting you further. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply18 Dec 2023, 13:25
Official
This is to confirm that Sanlam SKY has acknowledged your complaint via email and will be assisting you further. Regards
Sanlam Client Care
Sanlam Client Care
MM
Menyatso M's updateReviewer Update
27 Dec 2023, 12:05I did not receive feedback from Sanlam. The complaints agent informed me that I will receive feedback within 48 hours. It's been more than 120 working hours since waiting for the reply.
MM
Menyatso M's update27 Dec 2023, 12:05
Reviewer Update
I did not receive feedback from Sanlam. The complaints agent informed me that I will receive feedback within 48 hours. It's been more than 120 working hours since waiting for the reply.
Sanlam's replyOfficial
27 Dec 2023, 12:42Good day Menyatso
We are sorry to learn that you have not yet received feedback.
We have followed up with the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received feedback.
We have followed up with the responsible department.
Regards
Sanlam Client Care
Sanlam's reply27 Dec 2023, 12:42
Official
Good day Menyatso
We are sorry to learn that you have not yet received feedback.
We have followed up with the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received feedback.
We have followed up with the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
27 Dec 2023, 14:03Hello Menyatso
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply27 Dec 2023, 14:03
Official
Hello Menyatso
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care