9 DAYS WAITING PERIOD FOR PAYMENT!

I have requested for one of my policies to be paid out - Ref *** I have sent all the required documentation on 1.04.2015 and I have confirmed the same day that it has been received. I have followed up the next day with regards to the documentation and confirmed that the documents have been received. I have followed up today again and I got the same answer as last week that the documentation has been received and in order, but in the queue, the case has not yet even been allocated to a consultant and will take 9 days. 9 Days for a payment to be made whilst all the documentation has been sent and confirmed that all the documentation is in order. This is my second time dealing with Sanlam where I had to lodge a complaint about time lines and service. I am in the service industry myself and payment takes 48 hours? <br> Payments have been made to me before so why the 9 day wait? I would like this to be sorted before end of the week. I am moving all my policies from Sanlam as the service experience is just horrific. Every time you phone in you get the same answer. I want a consultant allocated to my case and the policy to be paid out and I am not going to wait 9 days for a payment!