JL
Joanne L
1 reviews | Active since Nov 2022
16 May 2025, 22:10
*****
I have had a problem with an unknown policy from Sanlam Sky which was finally resolved April 2025. However the policy has re immerged on my payslip. This is really frustrating. I have no knowledge of this policy and they are taking R464.00 from my salary. Sort this out.
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
17 May 2025, 10:04Good day Joanne
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to Sanlam SKY for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to Sanlam SKY for further review and action.
Regards
Sanlam Client Care
Sanlam's reply17 May 2025, 10:04
Official
Good day Joanne
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to Sanlam SKY for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to Sanlam SKY for further review and action.
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 May 2025, 10:34Good morning Joanne
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply19 May 2025, 10:34
Official
Good morning Joanne
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
JL
Joanne L's updateReviewer Update
03 Jun 2025, 05:21Sanlam did send an email containing documents that I needed to fill and return to them. I did all that was asked but until today, my money has not been returned.
JL
Joanne L's update03 Jun 2025, 05:21
Reviewer Update
Sanlam did send an email containing documents that I needed to fill and return to them. I did all that was asked but until today, my money has not been returned.
Sanlam's replyOfficial
03 Jun 2025, 07:30Good morning Joanne
Thank you for your message.
We are sorry to learn that you have not yet been assisted and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Thank you for your message.
We are sorry to learn that you have not yet been assisted and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply03 Jun 2025, 07:30
Official
Good morning Joanne
Thank you for your message.
We are sorry to learn that you have not yet been assisted and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Thank you for your message.
We are sorry to learn that you have not yet been assisted and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Jun 2025, 08:51Hello Joanne
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply03 Jun 2025, 08:51
Official
Hello Joanne
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
JL
Joanne L's updateReviewer Update
11 Jul 2025, 12:15Still no refund received
JL
Joanne L's update11 Jul 2025, 12:15
Reviewer Update
Still no refund received
Sanlam's replyOfficial
11 Jul 2025, 13:42Good afternoon, Joanne
Thank you for contacting us about this.
Please confirm if you have responded to the email from Sanlam Sky.
Regards
Sanlam Client Care
Thank you for contacting us about this.
Please confirm if you have responded to the email from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply11 Jul 2025, 13:42
Official
Good afternoon, Joanne
Thank you for contacting us about this.
Please confirm if you have responded to the email from Sanlam Sky.
Regards
Sanlam Client Care
Thank you for contacting us about this.
Please confirm if you have responded to the email from Sanlam Sky.
Regards
Sanlam Client Care
JL
Joanne L's updateReviewer Update
11 Jul 2025, 14:38Yes I did
JL
Joanne L's update11 Jul 2025, 14:38
Reviewer Update
Yes I did
JL
Joanne L's updateReviewer Update
11 Jul 2025, 15:18It's for two policies that are appearing on the payslip, one that was there previously and the new policy that only appeared last month
JL
Joanne L's update11 Jul 2025, 15:18
Reviewer Update
It's for two policies that are appearing on the payslip, one that was there previously and the new policy that only appeared last month
Sanlam's replyOfficial
11 Jul 2025, 15:39Thank you for providing us with the information. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply11 Jul 2025, 15:39
Official
Thank you for providing us with the information. We have relayed your message to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Jul 2025, 13:19Good afternoon Joanne
We have received feedback that Sanlam Sky has again sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has again sent you an email.
Regards
Sanlam Client Care
Sanlam's reply14 Jul 2025, 13:19
Official
Good afternoon Joanne
We have received feedback that Sanlam Sky has again sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has again sent you an email.
Regards
Sanlam Client Care