7days funeral claim not Paid

On the 3 September 26 I went to a sanlam branch in Ermelo to submit funeral claims. All documents as per telephone call on the 2 September were submitted. I wanted to bury my brother on Sunday. Monday afternoon 7th I received sms request for documents without specifically name. I called and I was told that I must submit my payslip pop for premiums. sent it on Tuesday morning and today is Thursday and marks 7 days of the claim and still hasn't received my money. Old Mutual and avbob has paid my cousin while I am still hanging. I will tell all Empact Group employees to cancel this sanlam sky policies is just6z waste of time and money while frustrating you in the process