*********

I registered with Sanlam Credit Solutions to get a simple credit report. I have no debt other than my home loan, yet somehow, Sanlam shared my personal information with Debt Busters without my knowledge or consent.

Soon after, I was harassed by Debt Busters, who tried to pressure me into signing up for what they called a “debt consolidation”. As someone who works in the financial industry, I immediately recognized that what they were actually offering was a debt review, not a consolidation. The way they tried to disguise it and mislead clients is completely *********.

When I confronted Debt Busters about this deception, I received no response. I will be laying a formal complaint against them.

I also tried to reach Sanlam to complain and to request that my registration and details be removed. After being on hold for 48 minutes with no answer, I gave up in frustration. To make matters worse, there’s no option on their platform to delete your registration or personal information.

This entire experience has been infuriating. I trusted Sanlam as a reputable financial services provider, but this feels like a breach of trust and privacy. It’s disappointing to see a respected brand associated with such misleading and predatory practices.

Sanlam and Debt Busters — do better.