*****

2 weeks back I went to Sanlam offices after I received letter from them about premium increase, I dont have problem with that but I noticed that there's policy deducted from my payslip I did not take since October 2023. When I went there I did bring affidavit because this is a case of ***** and wanted to cancel this and get my full refund. In this 2weeks they have been assessing my query which today came back after cancelling the policy that there is no refund due to me. How is that I cannot get my money back because this is *****, even the consultant I spoke with on the phone did mention that my case is of *****; so now they refusing to pay my money back.