LM
Lerato M
1 reviews | Active since Aug 2021
22 Jun 2023, 02:08
****
I put a death Claim for my sister 14 June to this date i have not been paid..i spoke to different consultants and all of them say one thing..we have a system problem.i had to borrow money to bury my sister yet i hv been with assupol for 9 years
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
22 Jun 2023, 06:28Good day Lerato, thank you for your review. I am so sorry for your loss. My apology also for the frustration caused by the delayed payment. Our claims management team had been informed of your concerns and is hard at work to finalise the claim as soon as possible. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply22 Jun 2023, 06:28
Official
Good day Lerato, thank you for your review. I am so sorry for your loss. My apology also for the frustration caused by the delayed payment. Our claims management team had been informed of your concerns and is hard at work to finalise the claim as soon as possible. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager
LM
Lerato M's updateReviewer Update
22 Jun 2023, 07:36Good day..why is it hard to finalise my claim?that is not an answer at all..i feel ****med by assupol
LM
Lerato M's update22 Jun 2023, 07:36
Reviewer Update
Good day..why is it hard to finalise my claim?that is not an answer at all..i feel ****med by assupol
Sanlam's replyOfficial
22 Jun 2023, 07:44Hi, my sincerest apology, we are experiencing a high volume of claims and our claims team is working around the clock to assist.
Sanlam's reply22 Jun 2023, 07:44
Official
Hi, my sincerest apology, we are experiencing a high volume of claims and our claims team is working around the clock to assist.