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I don't know if they doing this o purpose or what, I 1st submitted my forms for withdrawal on the 4th of November and the claimed to have not received anything, I did again on the 18th of November kept calling almost every week they acknowledged that they did receive my funds on the 18 December even asked me to send my ID an bank statement I did....now they claim my forms aren't filled right I was asking every when I called if everything is OK on my forms they'd say yes...now that I'm left with 3 days to getting my money I'm being told to resubmit and it's gonna take another 4 weeks to process meaning I'll wait 2 months to get my money yet the website says within 10 days....I've been writing reviews week in week out and they promised to "escalate and get back tome " truth is they don't do ****, they never follow up...sanlam doesn't respect their client's and I wouldn't recommend it to anyone..I want my money that's it....SAVE UR SELF FROM USING THIS COMPANY THEY FULL OF BULL**** WHEN ITS TIME TO GIVE U UR MONEY..RUN IF U HAVE A POLICY WITH THIS **** OF A COMPANY.