LV
Louis V

1 reviews | Active since Jul 2023

10 Jul 2023, 14:37

😤

I have submitted my Sanlam umbrella fund claim twenty months ago. I have send countless emails to different departments in Sanlam. Even tried Sanlam WhatsApp for answers. Sanlam umbrella fund does not make any effort to assist members to retrieve their money. I have send many emails to Pauline at client services but no positive feedback. Is Sanlam umbrella fund really an option when considering taking out an investment? How many other members struggle to get back their contributions as I know for a fact that we are a couple of members battling to get our money due to our company that liquidated international. Twenty months later and still no money, no answers, not from the company nor Sanlam umbrella fund. What happened to our contributions ?????? Hope Sanlam do better in the future?????

0
Replies (5)
Sanlam
Sanlam's reply10 Jul 2023, 14:53
Official
Good afternoon Louis

We are sorry to hear about your service experience and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care
LV
Louis V's update10 Jul 2023, 15:02
Reviewer Update
Thank you very much, I appreciate it and looking for a positive answer.

Regards
Louis
Sanlam
Sanlam's reply10 Jul 2023, 15:11
Official
It is our pleasure, Louis.

Regards

Sanlam Client Care
LV
Louis V's update16 Jul 2023, 13:46
Reviewer Update
Please phone on the following number *** as my phone is faulty. This is my wife's number (Irene)
Sanlam
Sanlam's reply18 Jul 2023, 10:30
Official
Good day Louis

We have received confirmation that you have been contacted and feedback was provide to you. 

Regards
Sanlam Client Care