5 months later,provident fund claim still not paid

5 months later and my claim is still not paid.Sanlam corporate has to have the worst internal controls and the poorest communication service in their industry and they seemingly forgot their SLA turnaround times.

I left my job end of February 2025 and to date my claim hasn’t been fully processed.The person dealing with my claim,who lacks proper communication etiquette,says its been with the claims department.

Apart from having to be the one following up,5 months of waiting on a claim to be processed fully sounds diabolical in my books and it’s unacceptable to say the least.

I do wish big corporate companies could leave Sanlam corporate as it has proven,beyond reasonable doubt,that it’s unable to serve them appropriately and diligently of late.I used to believe in this fund but I’ve lost faith from my experience.