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I have a policy with sanlam that I willingly opened where I have covered my family members so I can give them a dignified funeral. However, I have just recently found out that instead of the 1 policy that I have authorized there is another policy that was opened without my knowledge(unauthorized) using my details and numerous deductions have been made to my account.

I have reported the matter to Sanlam offices months ago demanding a payback on the unauthorized premuims that were deducted ,I also submitted the necessary documentation that they asked for but there has been no response to date.