48hr turnaround time exceeded
Assupol exceeds it own turnaround time of 48hrs on funeral claims payout. It is disappointing as I had faith in this insurance financial services provider and it inconveniencing my funeral arrangements.
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Sanlam's replyOfficial
21 Oct 2022, 09:51Good day Siyanda, our sincerest apology for any inconvenience caused. We will urgently confirm with our claims team when the claim validation will be finalised and send our further feedback to your direct e-mail. Regards, Assupol Complaints manager
Sanlam's reply21 Oct 2022, 09:51
Official
Good day Siyanda, our sincerest apology for any inconvenience caused. We will urgently confirm with our claims team when the claim validation will be finalised and send our further feedback to your direct e-mail. Regards, Assupol Complaints manager