45 mins wait to find the form had changed...again!

I have a money market investment with Sanlam Consolidated Investments. I needed to draw money urgently. So I filled out a form(I have a supply) in my office to save time. I arrived at Sanlam in George St, hoping that I would be finished in 30 minutes, because I had a busy afternoon ahead of me. I had to wait 45 minutes. When I was served I was told that the form had changed. When I protested that there had been a form change just a year ago the consultant said if I used the old form my request would be rejected. This was mystifying, because the new form required the same information as the one I was holding. The consultant was unable to provide an explanation. Legalistic bureaucracy gone mad, I suppose. When I asked to complain to a manager I was told the manager had left.<br> I had to fill in the new form from scratch and finally left Sanlam at 3 25...one hour and 10 minutes later. Totally unacceptable service, but it has solved one problem for me...where next to invest...Old Mutual here I come.