4 months of zero progress.

I wrote about my experience with Sanlam Indie a month ago and the only time you get to see any form of movement / progress on your claim is if you complain on a public platform. It's been 4 months since I submitted a claim. I received a call on the 10th March 2023 after writing my first review, and I submitted the affidavits they requested on the 13th March 2023. They then went quiet again. All I need is to know if they approve or decline the claim. That's all. This is unacceptable. They won't respond when ask them what their turnaround time on claims is. I'm taking this straight to Ombudsman after this. Maybe then I'll get to know what's happening.