1 reviews | Active since Jan 2025
3rd negative review for the same query.
Hi.
It really saddens me that I have to write a 3rd negative review for Sanlamfor the same query. . I have received an email basically brushing my query aside. I have shown proof that the only deduction attempt from Sanlam personal loans was 07/03. The query department said that it stated you only tried to deduct 25/02. This is after I shown the evidence that this is not true. The person whom sent the email basically informed me I am not telling the truth, I have pointed out that the only deduction attempt was made 10 days later. I still have not received answers from my first email I sent 08/03. This is nearly a month of back an fourth which is extremely unprofessional from your part. Due to you neglect I am given bad credit score.
I have re-emailed a few times without any response and the query was just closed and I am being left ignored.
I am begging you, please let a manager email me. I cannot deal with a person just brushing me off.
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Please be advised that you have been informed of the next steps to be taken in relation to this matter.
Regards
Sanlam Client Care
Please be advised that you have been informed of the next steps to be taken in relation to this matter.
Regards
Sanlam Client Care
I was told that my query cannot be resolved. I asked and asked again why can another month not be added to my original contract due to your neglect and then was told I may contact the ombudsman. But before I do I can ask you about the situation. I have sent email upon email doing exactly this and now I am being brushed off once again. I will be doing as per last Email I received and will log a complaint through the ombudsman.
I was told that my query cannot be resolved. I asked and asked again why can another month not be added to my original contract due to your neglect and then was told I may contact the ombudsman. But before I do I can ask you about the situation. I have sent email upon email doing exactly this and now I am being brushed off once again. I will be doing as per last Email I received and will log a complaint through the ombudsman.