RI
Rene I
1 reviews | Active since Aug 2016
04 Sept 2019, 11:21
3rd Complaint and still no resolution
Sanlam closes complaints but does not provide feedback on the funds needs to be paid. No communication, and again consultants who do not know what is happening!!! How can one customer have to log 3 complaints to get things sorted.
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Sanlam's replyOfficial
04 Sept 2019, 12:12Good day Rene We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply04 Sept 2019, 12:12
Official
Good day Rene We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations