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On the 11th of June submitted a claim which is debited as a group under essential benefit with safrican, on the 14th I receive a letter stating that they require 6 months premium payment receipt in order to process my claim. Their service is *******, our stokvel account is debited and i have to now request Chairman, treasure and secretary to visit bank to get statements for them to see that we as a group are paying yet they debit monthly and we have never skipped a payment