JK
Juandre K
1 reviews | Active since Mar 2026
03 Mar 2026, 16:48
3 month and my policy is still not cancelled
I have been trying to cancel my policy with Sanlam for the past 3 months and it is still not cancelled now my bank account is on the minus and they stretch out the process to cancel.
Please cancel my policy with immediate affect and please refund me my past 3 month premium and bank charges!!!!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
03 Mar 2026, 16:56Good day Juandre,
We sincerely apologise for your service experience.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Thank you for your patience and understanding while we work to resolve this.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply03 Mar 2026, 16:56
Official
Good day Juandre,
We sincerely apologise for your service experience.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Please know that we have requested the responsible department to urgently look into the matter and contact you directly.
Thank you for your patience and understanding while we work to resolve this.
Regards
Sanlam Client Care
Sanlam Client Care
JK
Juandre K's updateReviewer Update
04 Mar 2026, 10:19I have been trying to call Sanlam since 08:00am today 2025.03.04 and there is no answer how am I suppose to do anything if the service is so S*h*i*t please give me a call today otherwise I will take you to the ombudsman!
JK
Juandre K's update04 Mar 2026, 10:19
Reviewer Update
I have been trying to call Sanlam since 08:00am today 2025.03.04 and there is no answer how am I suppose to do anything if the service is so S*h*i*t please give me a call today otherwise I will take you to the ombudsman!
Sanlam's replyOfficial
04 Mar 2026, 10:48Good day, Juandre
We are sorry to learn that you have not been able to get hold of us.
Kindly note that we have already arranged for you to be contacted and assisted.
Be assured that the responsible team will be in touch with you.
Regards
Sanlam Client Care
We are sorry to learn that you have not been able to get hold of us.
Kindly note that we have already arranged for you to be contacted and assisted.
Be assured that the responsible team will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply04 Mar 2026, 10:48
Official
Good day, Juandre
We are sorry to learn that you have not been able to get hold of us.
Kindly note that we have already arranged for you to be contacted and assisted.
Be assured that the responsible team will be in touch with you.
Regards
Sanlam Client Care
We are sorry to learn that you have not been able to get hold of us.
Kindly note that we have already arranged for you to be contacted and assisted.
Be assured that the responsible team will be in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Mar 2026, 13:35Good afternoon, Juandre
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply04 Mar 2026, 13:35
Official
Good afternoon, Juandre
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care