SS
Sithembiso S
1 reviews | Active since Feb 2019
03 Nov 2023, 16:17
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Safrican doesn't respond to emails nor phone calls. I have contacted a girl called Busisiwe or buyiswa regarding my policy and still today I am still waiting for feedback after we have spoken twice regarding that. I even sent an email to Shandukani to look into the matter till this day nothing has happened. This is the second time this happens this year. This company is not a good company to a have for funeral nor life cover with. you will be given a run around and your policy with lapse and you will end loosing your whole money
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Replies (2)
Sanlam's replyOfficial
06 Nov 2023, 16:54Dear valued client
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply06 Nov 2023, 16:54
Official
Dear valued client
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's replyOfficial
07 Nov 2023, 17:12 Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply07 Nov 2023, 17:12
Official
Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department