KM
Kwena M
1 reviews | Active since Aug 2019
16 Jan 2025, 10:32
2,5 month old sanlam pension claim unpaid
I resigned October 2024 , app**** to sanlam for a pension withdrawal, I have not recieved the claim as at today 16 Jan 2025. I have enquired on how much interest is the balance earning as it has been 2,5 months without payment, no feedback as yet.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
16 Jan 2025, 10:46Good day Kwena
Thank you for contacting us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Thank you for contacting us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's reply16 Jan 2025, 10:46
Official
Good day Kwena
Thank you for contacting us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Thank you for contacting us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
KM
Kwena M's updateReviewer Update
21 Jan 2025, 09:00My complaint has not been escalated as no one has reached out from Sanlam, prior to this review , one of your consultants said they will get back to me by end of 15 Jan 2025, they did not keep to their word.
It is unfortunate that Sanlam has shown a trend of not addressing and closing out my complaint
It is unfortunate that Sanlam has shown a trend of not addressing and closing out my complaint
KM
Kwena M's update21 Jan 2025, 09:00
Reviewer Update
My complaint has not been escalated as no one has reached out from Sanlam, prior to this review , one of your consultants said they will get back to me by end of 15 Jan 2025, they did not keep to their word.
It is unfortunate that Sanlam has shown a trend of not addressing and closing out my complaint
It is unfortunate that Sanlam has shown a trend of not addressing and closing out my complaint
Sanlam's replyOfficial
24 Jan 2025, 10:51Good day Kwena
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply24 Jan 2025, 10:51
Official
Good day Kwena
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam Client Care