2022 claim still unpaid and unprocessed

Good day. We have been going back an forth with Assupol since Nov 2022. We have submitted all documents and everything else that had been required, initially through the broker and then directly to them. Assupol claims employees show absolutely no interest in assisting us and they keep on passing our claim around. All we want is to get his claim out of our way and grieve the loss of our mother. They’ve been asking for a claim number and the ID number of the deceased for the past 2 years and we’re now going on year 3. I am extremely unhappy with their service and I have resorted to writing a review on hello peter with hopes that someone will at least extend some sort of grace and assist us. They don’t respond to emails from the broker as well as us. They have no interest at all. I am very unhappy with Assupol and I have nothing good to say about them. It cannot take more than 2 years to sort out 1 claim. This should have been past us already. I’m extremely disappointed and extremely unhappy with Assupol.