FV
Fikile V

1 reviews | Active since Nov 2019

04 May 2021, 16:20

2 YEARS LATER, SANLAM STILL HASNT PAID FUNERAL POLICY AND LIVE INVESTMENT. MY HUSBAND PASSED ON IN APRIL 2019

Its now been 2 YEARS Since I wrote this review. I am re-publishing it again. I will publish it everyday(HelloPeter/Twitter/Facebook) until Sanlam pays myself and my children what is due to us!!!

Sanlam has to be the worst ever insurance company. Pathetic!! if you ask me. They are quick to sell you products, take money from you monthly, but when you pass on and its time to pay out beneficiaries you listed, it doesn't happen. My husband passed on in April this year (2019). He had been a Sanlam Client for years. We submitted claims to SANLAM the week he passed on. This is now 2 years ago!!!!!. However we have not received what is due. Imagine, your loved one makes payments using their HARD earned money to a Company that is supposedly suppose to take care of his family when he passes on. SANLAM has failed us!! They are ******* that go around *****ing HARD Earned money that is put aside by responsible individuals to help bury and take care of families once they pass on. They have been giving us the run around for 8 months. Asking us for endless Affidavits. We have submitted everything that has been submitted. Claim Forms, ID Copies, Death Certificate, Affidavits the list goes on. EVERYTHING THAT SANLAM HAS REQUESTED, WE HAVE SUBMITTED. YET THEY STILL HAVE NOT PAID. 2 YEARS !!! LATER... This is the last step I am taking in effort to get my claim addressed. Hoping exposing them on Hellopeter will help. If this does not get someone to do their job at SANLAM, I WILL take LEGAL ACTION. Its too much. This is not the service my husband was paying for, for so many years. DO NOT, I repeat DO NOT Even think of USING SANLAM as your insurance provider.

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Replies (1)
Sanlam
Sanlam's reply04 May 2021, 16:22
Official
Dear Fikile 

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards 
Sanlam Client Relations