AC
Andries C
1 reviews | Active since Oct 2024
18 Oct 2024, 07:48
2 Pot Withdrawal
It has been very frustrating to deal with Sanlam whilst living abroad. Only South African numbers are used for their OTP system. When I changed my preferred method to e-mail some transactions still require the sms OTP.
Trying to follow up on my 2 Pot withdrawal has been super frustrating. The initial date for payment has passed without any communication from a representative. Being overseas makes it even more challenging. Life happens and these funds are of vital importance. Hence the writing of this review!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
18 Oct 2024, 07:59Good day Andries
We are sorry to learn that you have not yet received your payment or any further communication.
We have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received your payment or any further communication.
We have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 07:59
Official
Good day Andries
We are sorry to learn that you have not yet received your payment or any further communication.
We have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received your payment or any further communication.
We have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Oct 2024, 11:00Hello Andries
We have received feedback that an email has been sent to you and that you are being assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you and that you are being assisted with this matter.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 11:00
Official
Hello Andries
We have received feedback that an email has been sent to you and that you are being assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you and that you are being assisted with this matter.
Regards
Sanlam Client Care
AC
Andries C's updateReviewer Update
18 Oct 2024, 11:58Thank you for the swift reply. Your assistance is appreciated in this matter. Unfortunately damage control is not how you build a trustworthy company. This level of communication s ould have been part of the process right from the start.
AC
Andries C's update18 Oct 2024, 11:58
Reviewer Update
Thank you for the swift reply. Your assistance is appreciated in this matter. Unfortunately damage control is not how you build a trustworthy company. This level of communication s ould have been part of the process right from the start.
Sanlam's replyOfficial
18 Oct 2024, 12:17Hello Andries
Thank you for the feedback.
We appreciate it, as it allows us to improve the service we offer to our clients.
Regards
Sanlam Client Care
Thank you for the feedback.
We appreciate it, as it allows us to improve the service we offer to our clients.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 12:17
Official
Hello Andries
Thank you for the feedback.
We appreciate it, as it allows us to improve the service we offer to our clients.
Regards
Sanlam Client Care
Thank you for the feedback.
We appreciate it, as it allows us to improve the service we offer to our clients.
Regards
Sanlam Client Care