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Neill A

1 reviews | Active since Nov 2024

08 Nov 2024, 08:25

2 Pot Fund Savings Withdrawal EXTREME DELAY

I am sooooo frustrated with Sanlam. I logged a 2 Pot Fund Savings Withdrawal request on the 1st October. Does it really take 38 days to do a simple payout. Trying to get through to the service desk is impossible and takes very long to even get to a agent. Sending emails does not help as i just get what seems to be autogenerated responses. This is ridiculous and the worst service I have ever recieved from any service provider

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Replies (4)
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Neill A's update08 Nov 2024, 08:28
Reviewer Update
As of this morning I requested feedback via email and yet another request has been opened not relevant to my request at all. Retirement Annuity/Preservation Fund enquiry. REALLLY
Sanlam
Sanlam's reply08 Nov 2024, 08:32
Official
Good day Neill   
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
NA
Neill A's update08 Nov 2024, 08:39
Reviewer Update
From what I have seen on the reviews, this once again seems like an automated response. Can a real human please contact me urgently to resolve my issue ASAP. Unemployed and need the payout resolved today.
Sanlam
Sanlam's reply25 Nov 2024, 15:25
Official
Good afternoon

This message is just to confirm that the matter has been resolved.

Regards
Sanlam Client Care