1 reviews | Active since Jun 2011
2 Months with no response to claim despite follow ups
I've been trying to claim from Sanlam Gap Cover since 22/11/2017, I've sent 3 emails in that period following up and have had no response from the claims department. I sent claim emails on: 22/11/2017, 29/11/2017,10/01/2018 My last email was sent to every sanlam gap cover related email address that I could find and someone from the info email address also sent a mail to claims asking them to capture it and confirm that it had been captured.
Good day
We acknowledge receipt of your complaint , please accept our sincere apologies for the inconvenience caused. We will arrange for investigation.
Kind Regards,
Client Relations
Good day
We acknowledge receipt of your complaint , please accept our sincere apologies for the inconvenience caused. We will arrange for investigation.
Kind Regards,
Client Relations
Good day
Thank you for bringing this to our attention its unfortunate to hear that no contact was made . We will follow up with the relevant department.
Regards,
Client Relations
Good day
Thank you for bringing this to our attention its unfortunate to hear that no contact was made . We will follow up with the relevant department.
Regards,
Client Relations
We have been informed that one of our the consultants made contact with you and provided you with feedback.
Regards,
Client Relations
We have been informed that one of our the consultants made contact with you and provided you with feedback.
Regards,
Client Relations