2 months and I am still waiting for my privident payout!!

I started the process for my provident payout at the end of October. I am due to receive a portion of my provident fund and the rest to be transferred to Old Mutual Wealth. I submitted and did everything Sanlam has asked me to do. I was told the process takes 21 days and then I'll have my money. There were various delays from sanlam. This had caused me to have a very bleak Christmas. I have still not received my provident payout. This is very unfair to me as I have done everything from my side and the provident money is my money. Now, I am going into the new year, still without my provident payout. Now, after numerous phonecalls and a lot of money spent on airtime, the process is being delayed by Sanlam again. I have been told by agents (I have the names the I can mention) since last week Tuesday that Sanlam must now just submit it to SARS. When is Sanlam going to submit this to SARS? When will I receive my provident payout? Why is Sanlam taking so long? Why is Sanlam doing this to me? This is causing me so much stress and I have not been able to enjoy my festive break at all. Please. Can this just be sorted. I have emailed clientcare multiple times but nobody is answering my emails. Nobody is helping me. I really do not know what to do anymore. Everyday I must phone Sanlam and beg for feedback. Why must I beg for my own money? This is not right.