***2 and ***4 Claim

It saddens me that each time I have to deal with Sanlam I have to get the urgency of my request through this platform, as am not getting any responses from them. I did a claim request 30th November 2025 and no response only an acknowledgement email from their Ai automated call center with a reference up until Sanlam responded 23rd December 2025 that the claims are being processed. To todate 2026 January no payment made to my bank account. I received new claim forms to fill in 31st December 2025 from Sanlam regarding same claim which I immediately filled and returned same day. I did state on my follow up emails that I need this claim urgently to wrap up school needs for my girls as am not employed at the moment. How long do I still have to wait for this urgent claim to be processed and paid out, as schools open Monday 12th January? Can someone at Sanlam look into this with urgency as I need this money by weekend into my account to wrap up school things. I wouldn't want to come back to this platform so I can be made a priority!